Refund policy
Return & Refund Policy
At La Banana, we are committed to delivering high-quality natural haircare products. Every order is carefully prepared, inspected, and packed before dispatch.
Eligibility for Returns or Refunds
Due to the hygienic nature of La banana’s Natural products, we do not accept returns, exchanges, or refunds once an order has been delivered, except if:
- The customer received an incorrect product.
- One or more items are missing from the order.
- The product was received damaged or defective upon delivery.
Reporting a Claim
Any claim must be reported within 24 hours of the recorded delivery time.
To start a claim, please contact us at:
Email: store.labanana@gmail.com
The customer must provide:
- Order number
- Detailed description of the issue
- Clear photos of the product, packaging, and shipping label where applicable
Claims submitted after 24 hours after the recorded delivery date, may be declined, as we may no longer be able to verify the condition of the shipment after delivery.
Inspection & Resolution
All claims are reviewed individually. If your claim is approved, La Banana Haircare may offer one of the following:
- Replacement of the affected product
- Reshipping of missing item(s)
- Full or partial refund, where applicable
The final resolution will depend on the nature of the claim.
Refund Processing
If a refund is approved, you will be notified by email.
Approved refunds will be processed to the original payment method used at checkout. Please allow up to 15 business days for the refund to be processed and reflected by your bank or payment provider.
Non-Eligible Returns & Refunds
Returns, exchanges, or refunds will not be accepted for:
- Change of mind
- Personal preference or dissatisfaction with the product
- Products that have been opened or used
- Claims submitted after the specified reporting period
Right to Refuse
La Banana Haircare reserves the right to refuse any return, replacement, or refund request where the conditions outlined in this policy have not been met, or where there is evidence of misuse or fraudulent activity.